Flexi Solutions Limited Company
Riyadh, Saudi Arabia
JOB-001053
5
Riyadh, Saudi Arabia
Monday, 15 Jul, 2024
The Services for CEO Meeting Rooms should be designed to ensure seamless and uninterrupted meetings for executive-level engagements.
With dedicated team provides comprehensive support for all devices and systems within the CEO meeting rooms, guaranteeing smooth operations and optimal performance.
- **Operating Hours:** Sunday to Thursday, 8:00 AM to 5:00 PM.
- **Backup Coverage:** Backup personnel available to ensure continuity during vacations or absences.
**Scope of Services:**
1. **Device Management:**
- Regular maintenance and testing of all audio-visual equipment, including projectors, screens, microphones, speakers, and video conferencing systems.
- Immediate troubleshooting and resolution of any technical issues that arise during meetings.
- Routine updates and firmware upgrades for all devices to ensure optimal performance and security.
2. **Meeting Setup and Support:**
- Proactive setup and configuration of virtual meetings using MS Teams, Cisco Webex, or any other preferred remote meeting tools.
- Coordination with the CEO’s office to ensure meeting schedules are accurately maintained and technical requirements are fully understood and met.
- Real-time technical support during meetings to address any issues promptly and minimize disruptions.
3. **Collaboration with CEO Office:**
- Close liaison with the CEO’s executive assistants and office staff to align on meeting requirements and expectations.
- Regular briefings and updates to the CEO’s office on the status of equipment and any upcoming maintenance schedules.
- Customized support tailored to the specific needs and preferences of the CEO and their meeting attendees.
4. **Service Level Agreements (SLAs):**
- **Response Time:** Immediate response to any technical issues during meetings.
- **Resolution Time:** Target resolution of all technical issues within 30 minutes.
- **Uptime Guarantee:** Commitment to ensuring a minimum of 99.9% uptime for all meeting room devices and systems.
5. **Additional Features:**
- **Preventative Maintenance:** Regularly scheduled checks and preventative maintenance to preempt potential issues.
- **Training Sessions:** Training for CEO office staff on the basic operation of meeting room technologies to empower them with troubleshooting skills.
- **Documentation:** Comprehensive documentation of all technical setups, configurations, and troubleshooting steps for quick reference and continuity.